Advisors don't have time to call everyone. DEALERSCORE automatically identifies the "High Risk" customers using intelligent heuristics—like the 60-minute oil change rule—so you can fix the problem before the survey goes out.
Customer Wait > 65m (Oil Change)
Designed for High-Performance Service Drives at
We analyzed thousands of service calls to build our predictive engine. 80% of bad surveys stem from predictable patterns that manual tracking simply misses.
DEALERSCORE combines service duration, appointment type, and advisor workload to flag specific customers who need a "save" call. Stop guessing which customers are at risk and focus your team on the fix.
IF (Type == "Oil Change" AND Duration > 60min)
THEN Risk_Level = "HIGH"
ACTION = "Alert Advisor Immediate"
Oil Change • Advisor: Alex D.
Oil Change • Advisor: Alex D.
Three specialized views designed to cut through the noise and focus on what matters: Time.
The priority view. Every advisor sees their personal roster with a live timer. Know exactly who is waiting and how long.
Exceeded Threshold (+32m)
The "Master View" of High Risk customers. When a customer flags red, your team knows to call immediately.
The common pool. See every advisor's active lane. Covering for lunch? Just tap their name and handle the car instantly.
Stop guessing which customers are unhappy. Start using data to save your service scores.
Specifically engineered to help you meet the rigorous demands of Signature Certification and CSI Kicker programs.